Legal

Privacy Policy

What This Policy Covers

This privacy policy explains how RestorationXpress collects, uses, and protects information submitted through this website. It applies to visitors who contact us through our inquiry forms, request estimates, or browse our pages. If you have questions about anything here, you can reach us directly at [email protected] or by calling (954) 964-6471.

Information We Collect

When you fill out a contact or estimate-request form, we collect the details you provide — typically your name, phone number, email address, property address, and a description of the damage or service you need. We may also collect basic, anonymized analytics data (pages visited, browser type, approximate geographic region) through standard website analytics tools. We do not use tracking pixels, sell advertising, or build behavioral profiles.

How We Use Your Information

The information you submit is used for one purpose: to help you. That means responding to your inquiry, scheduling an on-site estimate, documenting your loss for insurance purposes, and coordinating the restoration work you authorize. We do not use your contact details for unrelated marketing campaigns. If you opt into follow-up communications, you can withdraw that consent at any time by emailing or calling us.

We do not sell, rent, or trade your personal information. The only circumstance in which we share your details with a third party — such as your insurance carrier, an adjuster, or a subcontractor — is when you have explicitly authorized us to do so as part of coordinating your claim or repair work. Any such sharing is limited to what is necessary to complete the service you requested.

Data Retention

We retain project records, including contact and insurance documentation, for as long as reasonably necessary to fulfill legal, accounting, and warranty obligations under Florida law. Inquiry records from contacts that did not result in a project are typically removed within 24 months.

Your Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to request access to the personal information we hold about you, ask that it be deleted, and opt out of any sale of that information — though we do not sell data. Residents of other states with applicable privacy laws have similar rights under those frameworks. To exercise any of these rights, contact us at [email protected]. We will respond within 45 days. Because RestorationXpress operates as a Florida-based residential and commercial contractor primarily serving South Florida, the GDPR is unlikely to apply to most visitors; however, if you are accessing this site from the European Economic Area, you may contact us with any data requests and we will address them in good faith.

Contact for Privacy Questions

RestorationXpress 4700 SW 51st Street, Suite 205 Davie, FL 33314 Phone: (954) 964-6471 Email: [email protected]

If you believe your privacy rights have not been honored, you also have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.